Usage Limits & Fair Use
Everything you need to know about how your call limits work.
Call Limits by Plan
Each plan includes a set number of AI-answered calls per monthly billing period. A "call" is counted each time the AI receptionist picks up an incoming call, regardless of call duration.
Starter
calls/month
$100/mo
Professional
calls/month
$299/mo
Enterprise
calls/month
$599/mo
What Happens When You Hit Your Limit
AI Stops Answering
Once you reach your plan's call limit, the AI receptionist will no longer answer new incoming calls. This prevents unexpected charges and gives you control over your spending.
Calls Are Forwarded to Your Phone
If you have a forwarding number configured, calls will be automatically forwarded to your business phone. Your callers will still be able to reach you -- they just won't talk to the AI.
No forwarding number? If you have not set up a forwarding number, callers will hear a polite message asking them to call back later or contact your business directly.
100 Minutes of Complimentary Forwarding
You receive up to 100 minutes of complimentary call forwarding each billing period when you are over your AI call limit. This is a courtesy to ensure you do not miss important calls while deciding whether to upgrade.
- You will receive an email warning at 75 forwarded minutes
- You will receive a final email when forwarding minutes are exhausted
Account Paused After Forwarding Minutes Used
Once your 100 complimentary forwarding minutes have been used, your account will be automatically paused until your next billing cycle begins. During this time, incoming calls will hear a brief message asking them to contact your business directly.
Your account will automatically resume at the start of your next billing period with your full call allocation restored.
Example: Starter Plan (100 calls/month)
AI answers
AI answers
Limit reached
Warning email
Paused
How to Check Your Usage
You can check your current call usage at any time from your tenant dashboard. The dashboard shows:
- Total calls used this billing period
- Remaining calls in your plan
- Forwarded minutes used (if over limit)
- Current plan and billing cycle dates
You will also receive email alerts at 80% and 100% of your call limit, so you are never caught off guard.
How to Upgrade Your Plan
If you are regularly hitting your call limit, upgrading your plan is the best way to ensure uninterrupted AI service. You can upgrade at any time:
- Log in to your tenant dashboard
- Go to Settings or Billing
- Select your new plan
- Confirm the upgrade
Plan upgrades take effect immediately. Your new call limit is applied right away, and billing is prorated for the remainder of your current cycle.
Auto-Upgrade Optional
Never worry about hitting your limit again. With Auto-Upgrade, your plan is automatically upgraded to the next tier when you reach your call limit, so the AI keeps answering without interruption.
How It Works
- Enable Auto-Upgrade in your tenant settings
- Set a maximum plan to cap how far upgrades can go (e.g., cap at Professional so you never go beyond $299/mo)
- When you hit your call limit, your plan is automatically bumped to the next tier
- Your Stripe subscription is updated and you receive a confirmation email
- The AI continues answering calls immediately -- no interruption
Upgrade Path
Already on Enterprise? If you are on the Enterprise plan and hit your limit, auto-upgrade cannot go higher. In that case, the standard forwarding behavior applies. Contact us if you consistently need more than 2,000 calls per month.
Disabling Auto-Upgrade
You can disable Auto-Upgrade at any time from your tenant settings. Disabling it does not downgrade your plan -- it simply means future call limit overages will use the standard forwarding behavior instead of upgrading.
Billing Cycle Reset
Your call count resets at the beginning of each billing cycle. The billing cycle starts on the day your subscription began (or the day your trial ended). For example, if your subscription started on March 10, your call count resets on April 10, May 10, and so on.
Frequently Asked Questions
Yes. Any call that is picked up by the AI counts as one call, regardless of duration. If a caller hangs up immediately, it still counts. However, calls that go unanswered (e.g., the caller hangs up before the AI picks up) are not counted.
Yes, you can downgrade your plan at any time through your billing settings. The downgrade takes effect at the start of your next billing cycle. You will keep your current plan's limits for the remainder of the current period.
No. Unused calls do not roll over. Each billing cycle starts fresh with your plan's full call allocation.
If you are over your call limit and do not have a forwarding number configured, callers will hear a polite automated message saying the business's voicemail system is temporarily unavailable and asking them to try again later. We strongly recommend setting up a forwarding number in your settings to avoid missing calls.
Yes. We send email notifications at 80% of your call limit and again when you reach 100%. You will also receive warnings when your complimentary forwarding minutes are running low (at 75 minutes) and when they are exhausted (100 minutes).
Yes. Auto-upgrade is a one-way escalation within a billing period. You can downgrade your plan at any time through your billing settings, and the downgrade will take effect at the start of your next billing cycle. The auto-upgrade setting will still apply each month if enabled, so if you want to stay on a lower plan permanently, disable auto-upgrade and downgrade your plan.
Not at this time. Currently, the only way to increase your call allocation is to upgrade to a higher plan. We may offer call packs as an add-on in the future.
Forwarded minutes are the total duration of calls that are forwarded to your business phone number after you exceed your AI call limit. If a forwarded call lasts 3 minutes and 20 seconds, that counts as approximately 3.3 minutes toward your 100-minute allowance.
Need More Calls?
If none of our plans fit your volume, contact us for a custom solution.