If not set, your registered business name will be used.
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Value Report
Last 30 daysValue Delivered
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Return on Investment
--After-Hours Calls
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vs. hiring a receptionist
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would be voicemail without AI
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estimated appointment revenue
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captured vs. missed calls
Quick Start Guide
Your number is ready
Customers can call your AI receptionist now.
2
Step 2
Customize your greeting
Set up your greeting and business info in Settings.
3
Step 3
Start receiving calls!
Share your number and let the AI handle the rest.
When Your Callers Call
Last 30 daysWhat Callers Want
Your Returning Callers
Call Volume Trend
Last 30 days
Calls This Month
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Messages Taken
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Upcoming Appointments
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Current Plan
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Recent Calls
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Recent Messages
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Call History
February 2026
| Date / Time | Caller | Status | |||
|---|---|---|---|---|---|
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Page 1
Messages
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No messages yet
Appointments
February 2026
| Date / Time | Customer | Status | Actions | ||
|---|---|---|---|---|---|
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No appointments found
Active Orders
Live Auto-refresh every 15sNew orders ring a 3-ding chime every 20 seconds until marked 'Preparing'
Active
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Past & cancelled orders
Order History
| Order # | Customer | Total | Status | Actions | |
|---|---|---|---|---|---|
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0 orders
Subscription Status
Manage your AnswerHQ subscription
Current Plan
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Monthly Price
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Call Usage
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Plan Features
Cancel Subscription
Cancel your subscription at any time. You'll retain access until the end of your billing period.
Transfer Contacts
Manage contacts for call transfers
This number can text commands to toggle contact availability. Text 'status' for current list, '{name} on/off' to toggle, 'all on/off' for everyone.
SMS Availability Toggle
Toggle transfer contact availability via text message to your business phone number.
Individual Contacts
Each contact texts from their own number:
ONSet yourself availableOFFSet yourself offlineSTATUSCheck your current statusAdmin Phone
The admin number set above can manage everyone:
STATUSSee all contacts & availability{name} ONSet a contact available{name} OFFSet a contact offlineALL ON / ALL OFFToggle everyoneWhen enabled, all contacts are automatically set to unavailable outside business hours
| Name | Phone Number | Status | Actions |
|---|---|---|---|
| Loading... | |||
No transfer contacts yet
Add contacts to enable call transfers
Blocked Numbers
Callers from these numbers will hear “your call cannot be completed at this time” instead of reaching your AI receptionist.
| Phone Number | Reason | Date Added | Actions |
|---|---|---|---|
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No blocked numbers
When a number is blocked, callers from that number will hear “your call cannot be completed” instead of reaching your AI receptionist.
Company Display Name
The name your AI receptionist uses when greeting callers.
Sending Email
The email address used when your AI receptionist sends you notifications.
Call notifications, appointment reminders, and other alerts are sent from this address. Contact your account administrator to change it.
Greeting Settings
Customize what callers hear when your AI receptionist answers.
The greeting is chosen automatically based on caller recognition and business hours.
{{company_name}} Your business name
When enabled, returning callers hear a personalized greeting with their name.
{{company_name}} Your business name
{{caller_name}} Caller's name
When disabled, the regular greeting is used even outside business hours.
What callers hear outside your business hours. Leave empty to use the regular greeting instead.
{{company_name}} Your business name
Business Hours
Set when your business is open. Default: Mon-Fri 9 AM - 5 PM.
These hours determine after-hours greeting behavior and appointment booking availability.
Emergency Forwarding Contact
If a caller expresses urgency, the AI can transfer to this number.
Enable emergency call forwarding
Average Appointment Value
Used in your Value Report to calculate appointment revenue.
Default: $150
$
Notification Preferences
Control how and when you receive notifications about calls.
Channels
Email Notifications
Receive email notifications after calls
SMS Notifications
Receive text message notifications after calls
Notify Me When
Appointment Reminders
Choose who receives appointment reminders and when they are sent.
Who Gets Reminded
When to Remind
1 Week Before
Send a reminder 7 days before the appointment
24 Hours Before
Send a reminder the day before the appointment
Morning Of
Send a reminder on the morning of the appointment
Customers can reply STOP to any reminder to opt out of future SMS reminders.
Voice Selection
Choose the voice your AI receptionist will use on calls.
Custom AI Instructions
Give your AI receptionist specific instructions about how to handle calls. These apply after the initial greeting.
Dynamic variables — click to insert at cursor
{{company_name}} Your business name
{{caller_name}} Caller's name (returning callers)
{{is_returning_caller}} true/false
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Message Readback
After taking a message, the AI reads it back to the caller for confirmation
Services Offered
List the services your business offers with their appointment durations.
Services Mention
When enabled, the AI references your services list during calls
Service Name
Duration (min)
FAQ Answers
Add common questions and answers for your AI to use with callers.
Calendar Integration
Connect your calendar to sync appointments and check availability.
Calendar Sync
Background sync with your connected calendar provider
Connected
Last synced: --
Feature Requests
Suggest new features and vote on ideas
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No feature requests yet
Be the first to suggest a new feature!
Welcome to AnswerHQ
Your AI receptionist is ready to work. Here's everything you need to know.
Getting Started
1
Your AI receptionist is already answering calls at your phone number. As soon as someone calls, the AI picks up, greets them, and handles the conversation.
2
Every call is logged and analyzed automatically. You'll see transcripts, AI-generated summaries, caller sentiment, and intent detection right in your dashboard.
3
Head to to customize how the AI represents your business — greeting, business hours, FAQs, and more.
Use Your Existing Business Number NEW
Many tenants prefer to keep their existing business number public (on your website, business cards, Google Business Profile) and have AnswerHQ answer on the back end. You don't need to change the number your customers call — just forward it to your AnswerHQ number.
Forwarding options
Full forward (always)
Every call to your business number goes straight to AnswerHQ. Your line never rings.
Conditional (busy / no answer)
Your line rings first — only forwards to AnswerHQ if you're on another call or don't pick up.
After-hours only
Only forward when your office is closed — keep live answering during business hours.
How to set it up
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Call your phone carrier (Bell, Rogers, Telus, AT&T, Verizon, T-Mobile, etc.) and ask them to configure call forwarding to your AnswerHQ number. Most carriers also support ** activation codes like
*72(enable full forward) and*73(cancel forward). - If you use a business phone system (RingCentral, 8x8, Ooma, Nextiva, etc.), set up call forwarding in its admin console — no carrier call required.
- Forward voicemail too: If you want AnswerHQ to handle voicemail instead of your carrier's, disable your carrier voicemail or set its "rings before voicemail" count to 0 so the forward kicks in first.
- Your AnswerHQ number stays private — it's only used as the forward target. Customers always see and call your public business number.
Important — carrier costs
Call forwarding may incur additional charges from your phone carrier depending on your plan — per-minute fees for forwarded calls, and long-distance charges if you're forwarding to a different area or country. Check with your carrier before enabling forwarding to confirm any per-minute or long-distance costs so there are no surprises on your next bill.
Settings Explained
Greeting Settings
Customize how the AI greets callers. Set separate greetings for new callers, returning callers, and after-hours. Use {{company_name}} and {{caller_name}} variables for personalization. Toggle returning caller recognition and after-hours messages on or off.
Business Hours
Set your open and close times for each day. Outside these hours, the AI uses your after-hours greeting (if enabled) and adjusts its behavior accordingly.
After-Hours Message
Custom greeting for callers outside business hours. Enable or disable with the toggle. When enabled, this replaces the normal greeting after hours. The AI will still help callers — take messages, book appointments — without redundantly saying the business is closed.
Emergency Forwarding Contact
If a caller expresses urgency, the AI can transfer to this number.
Voicemail
Toggle whether callers can leave voice messages. Voicemails are transcribed and added to your Messages tab.
Voice Selection
Choose from 9 AI voices — Jess and Ivy in both Turbo (stable) and V3 (alpha) variants, plus Jordana, Chris, Eryn, Clara, and Hope in V3. Turbo voices are faster and more reliable; V3 voices sound more natural but are still in alpha.
Custom AI Instructions
Tell the AI specific things to do. For example: "Always ask for insurance info" or "Mention our current promotion."
Services Offered
List your services with durations so the AI can answer "What do you offer?" and book the right appointment length.
FAQ Answers
Add common Q&As so the AI gives accurate, consistent answers. Great for pricing, hours, location, and policies.
Notification Preferences
Choose when and how you get notified — email, SMS, or both. Get alerts for all calls, urgent only, or messages only.
Calendar Integration
Connect Google, Outlook, iCloud, or Calendly so the AI can book appointments directly into your calendar.
Company Display Name
Set a friendly business name the AI uses during calls (e.g., "Metroplace Computers" instead of your legal entity name). This appears in greetings and throughout the conversation.
Average Appointment Value
Set the value of a typical appointment to track ROI. This helps the overview dashboard calculate how much revenue your AI receptionist is capturing.
Transfer Contact Features NEW
SMS Availability Toggle
NEWYour team can toggle themselves on or off by texting your AnswerHQ phone number — no dashboard login required. Commands are case-insensitive and replies come back within a few seconds.
Individual contacts
Text from your own phone number:
ON— set yourself availableOFF— set yourself offlineSTATUS— check your current status
Admin phone
One designated number controls everyone:
status— see all contacts{name} on/{name} off— toggle one personall on/all off— toggle everyone
Set your Admin Phone Number in the tab.
Auto-Disable Transfers After Hours
NEWWhen enabled, every transfer contact is automatically set to unavailable outside your business hours. Great if your team only works 9–5 — callers will get a message instead of being transferred. Contacts flip back to available when business hours start again. Toggle in the Transfer Contacts tab.
Caller History & Returning Caller Recognition NEW
AnswerHQ recognizes returning callers by phone number automatically — so repeat customers feel known every time they call.
Greets them by name
When a known caller dials in, the AI opens with something like "Hi Sarah, welcome back to " instead of a generic greeting.
References past interactions
The AI can reference previous calls when relevant — prior appointments, messages, or questions — so callers don't have to repeat themselves.
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Toggle on/off: Returning caller greeting is in . Use
{{caller_name}}in your returning-caller greeting for personalization. - Caller History view: Click any caller's phone number in the tab to see every previous interaction that caller has had with your business — calls, messages, and appointments all in one place.
- Brief processing window: After a call ends there's an 8–14 second processing window while the transcript is analyzed. A rapid callback during that window might not be recognized as a returning caller yet — this is normal and resolves within seconds.
FAQ Bulk Export & Import NEW
Manage your FAQ list in bulk with two buttons at the top of the FAQ section in Settings:
Export
Downloads your current FAQs as a CSV file. Perfect for backups or editing a lot of entries in a spreadsheet.
Import
Upload a CSV with question and answer columns. Download the template from the Import dialog.
- Duplicate questions (matched case-insensitively, trimmed) are automatically skipped.
- Choose "Merge with existing" (skips duplicates) or "Replace all" in the import dialog.
- Total FAQ cap is 200 entries. Consolidate and re-import if you hit it.
Appointment Reminders
Keep customers from forgetting their bookings. Reminders are sent automatically via SMS based on your settings (Settings → Notification Preferences → Appointment Reminders).
1 Week Before
Heads-up reminder 7 days before the appointment.
24 Hours Before
Day-before reminder to reduce no-shows.
Morning Of
Same-day reminder at a time you pick (default 7:00 AM).
Toggle each reminder window on or off independently. Reminders can be sent to you (email + SMS) and/or the customer (SMS). Customers can reply STOP to opt out — required by law.
Your Dedicated Sending Email NEW
Every tenant gets a dedicated @answerhq.org email address for outgoing notifications — so customer-facing emails come from your business, not a generic noreply address.
Format
Auto-generated from your business name on signup — for example, "Acme Dental" becomes [email protected].
Professional look
Appointment confirmations, reminders, and customer messages all come FROM your tenant address — consistent branding across every touchpoint.
Replies land in a shared mailbox
When customers reply to a notification, it goes to a dedicated shared mailbox for your business — not lost in a generic inbox.
Easy to find
See your sending email in the tab — it's displayed read-only so you always know what address your customers see.
Note: Your sending address can't be changed from the dashboard after signup. If you need to update it (e.g., business rename), email [email protected] and we'll switch it over.
Free Trial & Plan Limits
Your 14-day free trial includes:
14
AI-answered calls
2
Call transfers
10 min
Of call forwarding
All over 14 days. If you hit any limit before the 14 days are up, your paid subscription begins immediately so the AI keeps answering without interruption.
50% off your first month
Automatically applied after your trial — no promo code needed. Stacks cleanly with any plan: Starter, Professional, or Enterprise.
Monthly plan limits
Starter100 calls / mo — $139 CAD
Professional500 calls / mo — $419 CAD
Enterprise1,200 calls / mo — $839 CAD
A "call" = one conversation the AI picks up, regardless of length. See the tab for your current usage.
Feature Requests NEW
Have an idea? Head to the tab to submit it — and upvote other tenants' ideas to help us prioritize what we build next. We read every request.
Status progression
Submitted
Under Review
Planned
Completed
- Up to 5 submissions per hour per tenant.
- Upvotes help us prioritize — the most-wanted ideas get built first.
- For bugs or urgent issues, email [email protected] instead — feature requests are for new ideas.
Your Tabs
Quick snapshot of your calls, messages, and appointments at a glance.
Full call history with transcripts, AI-generated summaries, sentiment analysis, and caller intent.
Messages left by callers, sorted by urgency. Mark as read or follow up when you're ready.
All booked appointments. Use the action buttons to mark complete, no-show, or cancel.
Your current plan, call usage this month, and billing information.
People the AI can transfer calls to. Add names and phone numbers, toggle availability on/off. Bulk import via CSV. Team members can also text ON/OFF/STATUS from their own phone.
Submit ideas for new features and upvote requests from other tenants. Track status from submitted to completed.
Tips & Tricks
Callers who've called before are recognized by phone number — the AI greets them by name.
You can cancel or reschedule appointments by phone — just call and ask.
The AI detects caller sentiment (positive, neutral, negative) and intent (inquiry, booking, complaint, etc.) for every call.
Set up FAQs for your most common questions to get accurate, consistent answers every time.
Use Custom Instructions for business-specific rules (e.g., "Always collect insurance info before booking" or "Mention our 10% new patient discount").
Need Help?
Email us at [email protected]
Test your setup by calling your own number and chatting with the AI.